A useful chiropractor list starts with a clear description of what is included. This page explains ChiroOutreach’s delivery check and the current process for reviewing invalid records or order mismatches. Read it with the purchase terms.
Live email verification before delivery
We perform live email verification before delivering your purchased list. This is part of preparation, not an optional check that you must ask us to add.
Verification checks email validity. It does not guarantee inbox placement, replies, revenue, or permission to contact a recipient. Results also depend on your message, sending setup, recipient systems, and applicable rules.
Preview fields and counts
Previews show available fields with partial contact masking. Directory totals can include records without email. Professionals can share one practice inbox, phone, or fax, so record totals and unique-contact totals differ.
Live email verification does not mean every phone, fax, address, or credential was independently checked in real time. Review the available fields before buying.
Delivery and samples
After payment, we prepare the selected list and verify emails live before delivery. Look in My Downloads for the prepared file. Payment confirmation alone does not mean it is ready. Agree any required deadline or format with us before ordering.
The builder offers a masked preview. Where a ready-made sample is available, its download conditions are shown; otherwise you can request one. A sample illustrates the data, not a promise that every field exists in every purchased record.
Report an invalid record or an order mismatch
If a delivered record is invalid or your file does not match the agreed selection, contact us within seven calendar days of delivery. Include the order reference, affected records, and evidence such as dated bounce reports or a description of the mismatch.
If delivered records are confirmed invalid, we will provide replacement records or refund the amount paid for those invalid records. A monetary refund covers the affected invalid records, rather than the entire list. Send your order reference and the affected records so we can review the issue and arrange the remedy with you.
A low response rate, a sender configuration problem, or changes to contact details after delivery are not by themselves evidence of a defective order. Rights that applicable law does not allow us to exclude remain unaffected.
Help with a delivered file
Send your order reference, file name, delivery date, issue description, and affected records through Contact Us or account support. Do not include unrelated patient or financial information. We assess issues against the file and the agreed order.